We take the safety of our audiences, staff and volunteers seriously and we want you to have confidence when coming to a Polka show.
Date Published: 30 May 2022
Following the recent Government announcement that all remaining covid restrictions will be coming to an end, we will still be maintaining current measures to ensure the ongoing safety of our audiences and staff.
We ask theatregoers to play their part in taking responsibility for their own and others’
We ask that audiences respect our Visitors Services team, who are working tirelessly to ensure that theatres are a welcoming place for all.
Rigorous testing regimes and backstage protocols continue to be in place for theatre staff and performers, to allow the show to go on and to preserve the livelihood of our workforce after such a challenging two years.
You can find out more about the measures we have in place ready for your visit, and what you will need to know beforehand here:
What will happen during my visit?
Please have all your e-tickets downloaded on your phone or printed out, for each member of your party. For group or school bookings, please speak to Box Office about your tickets on arrival.
There will be hand sanitiser stations situated at numerous points in our venue.
Will audiences be socially distanced?
We are offering selected performances that will run at a significantly reduced audience capacity for those that are vulnerable or would prefer to maintain a greater distance from other groups.
Details of these will be updated here and on individual event pages in the next few weeks.
What should I do if I feel unwell?
Please do not visit Polka if you or anyone in your party feels unwell or tests positive for Covid-19.
If you are unable to attend a performance due to illness, we can offer an exchange or refund. If you develop symptoms please contact our Box Office on 020 020 8543 4888 or by emailing [email protected] and we will do our best to provide you with an exchange where possible.
What cleaning measures are in place?
Regular cleaning of public areas and frequent touch points is taking place with an emphasis on our Café, Y C Chan Play Den, Toilets and auditoriums.
All staff and companies are being vigilant with frequent hand washing and sanitising.
What happens if my performance is cancelled?
If a show is cancelled, our Box Office team will be in touch and you will be offered the ability to exchange your tickets to another performance date or a refund.
Reduced Capacity Performances
We will have some reduced capacity performances for shows in our new season. Check back for more informations.